Last updated: October 22, 2026
Damaged or incorrect items
Glassware is carefully packed, but if your order arrives damaged or incorrect, email info@example.com within 48 hours of delivery with your order number and clear photos. We will replace the item or refund you.
Returns
Unused items in original packaging can be returned within 14 days of delivery. The customer pays return shipping unless the item is faulty. Chemicals, opened consumables and custom orders cannot be returned.
Refunds
Approved refunds are paid to the original payment method within 5-10 working days after we receive and inspect the item.
Cancellations
You may cancel an order before it is dispatched. Contact us as soon as possible with your order number.